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Artykuły 2015 
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Na podstawie wizyt tajemniczych klientów przedstawiamy 7 błędów w obsłudze klienta, takich jak: nadużywanie zwrotów fajny i super podczas opisywania produktów, braku wiedzy o zamiennikach danego produktu, niewłaściwego nawiązania kontaktu z klientem, komentowania wizyt klientów. Miejsce akcji, zróżnicowane - od baru sałatkowego do apteki.
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